Terms & Conditions

Promotions & Special Offers

1. Promotions conducted by Singseesoon.com are not valid at Sing See Soon retail centers unless otherwise stated.
2. Special offers, coupons, promo-codes, discounts cannot be used in conjunction, or combined with other promotions, discounts, coupons, campaigns or privileges.
3. Kindly read the official rules and regulations that accompany each special offer, coupon, discount, contest and campaign that we may offer or conduct.
4. Singseesoon.com reserves the right to amend a promotion and its terms & conditions without prior notice.

Campaigns & Promo-codes

5. When using a promo-code for a promotion campaign, kindly make sure that:
a. The promo-code and its relevant promotion has not expired.
b. Only one promo-code is keyed in each entry.
c. Promo-code is valid for the products you have selected.
d. Press “recalculate” to refresh the pages and display the discounted prices before you check out your shopping cart.

Delivery Terms & Conditions

6. For smooth delivery, kindly ensure that
a. The address and contact number given are correct.
b. Recipient is available at the given address and time.
Order cancellations must be made at 24 hours in advance or a 50% cancellation charge is applicable.
7. Deliveries cannot be made to Jurong Island, Airline Road, Changi Airport Cargo and Airbase, and PSA (Free Freight Zone), Sentosa and military bases.
8. Singseesoon.com is not responsible for:
a. Flowers, plants, food products and other gift items delivered to incorrect addresses supplied by the sender.
b. Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.
c. Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.
d. Product quality problems caused by improper handling by the recipient.
9. Sing See Soon Pte Ltd reserves the right to substitute any item that is out of stock with another of equivalent value depending on availability.

Peak Periods

10. Delivery times may be changed and offered in 1 or 2 timeslots during peak periods such as, but not limited to, Valentine’s Day, Chinese New Year and Mother’s Day.
11. Deliveries cannot be made to Jurong Island, Airline Road, Changi Airport Cargo and Airbase, and PSA (Free Freight Zone), Sentosa, military bases, and school campuses.
12. Singseesoon.com does not allow orders to be edited or cancelled within forty-eight (48) hours of the requested delivery date, or of Valentine’s Day, Chinese New Year or Mother’s Day, because of our extremely high volume of orders during these times. Order cancellations will not be accepted after confirmation.

Privacy Policy

13. Please click here.

Refund Policy

14. Refunds are processed and submitted to the bank within 14 working days* of receipt of your refund request(only upon unsuccessful deliveries). Thereafter, the bank will process the credit to your credit card. The time frame for the credit to manifest in your credit card statement is defined by the bank.

Quality Guarantee

15. We use only the freshest of flowers and so will make substitutions depending on seasonal availability. When substitution is necessary, our professional florists will ensure that the ‘look and feel’ of the arrangement will be maintained, with our florists paying special attention to overall shape, size, style and colour combination, no compromise on quality.